Service Excellence is all about HOW we do WHAT we do. This course will help all of
us provide excellent service as employees of the University System of Georgia.
The course is built around, and supports the University System of Georgia service
standards of RESPECTFUL, ACCESSIBLE, INFORMED, SUPPORTIVE, and RESPONSIVE.
Participants will also gain the skills to recover from service failures, and then
create allies out of difficult customers and colleagues.
4 Hours .4 CEUs