This course teaches leaders how to recognize that a conflict is escalating and minimize
damage by using the most appropriate resolution tactic -- regardless of which stage
a conflict is in. Leaders also learn the true cost of conflict to an organization
and techniques for handling even the most challenging conflict-related situations.
Leaders will be able to diagnose conflict situations and choose the appropriate response
to mediate and resolve conflicts resulting in enhanced teamwork and improved morale.
This course is part of the Development Dimenstions International® (DDI) leadership development curricula.
4 Hours .4 CEUs