Managing Conflict Productively - Professionally and Personally

  • In this hands-on and highly experiential workshop, participants will assess their current conflict behavior and develop skills that will help them handle conflict to strengthen relationships, increase morale, and improve job performance.

    This course was developed for Care Full Conflict™and used by KSU with permission.

    Participants will:

    • Understand the constructive and destructive paths of conflict - the dynamics of how conflict works
    • Practice behaviors that are known to prevent or resolve conflict productively
    • Assess current skills in managing conflict using a powerful online tool, the Conflict Dynamics Profile©
    • Identify one's own "hot buttons" that can trigger a conflict situation
    • Deveop a personal plan for managing conflict more productively

    7.5 Hours     .75 CEUs